Privacy Policy

Last updated: June 2026

This Privacy Policy explains how ConvertIQ ("we", "us", "our") collects, uses, stores and protects personal data. ConvertIQ is based in Ireland and operates as both a data controller (for data collected through this website) and a data processor (for lead data provided to us by business clients for the purpose of running AI lead reactivation campaigns).

This policy applies to: visitors to www.convertiq.ie; individuals who contact us by email; and individuals whose personal data is included in lead databases provided to ConvertIQ by our business clients under a Data Processing Agreement (DPA).

1. Who We Are

ConvertIQ
Ireland
Email: hello@convertiq.ie

ConvertIQ is registered as a data controller with the Data Protection Commission (DPC) Ireland for data collected through this website and our direct business relationships.

2. Data We Collect and How We Collect It

2.1 Website Visitors

When you visit www.convertiq.ie, we may collect:

• Technical data: IP address, browser type, device type, pages visited, time and date of visit (via server logs or analytics tools)
• Cookie data: see our Cookies Policy for details

We do not use this data to identify you personally. It is used only to understand how our website is used and to improve it.

2.2 Enquiries and Contact

If you contact us by email or book a call via our Calendly scheduling link, we collect:

• Your name and email address
• Any information you choose to share in your message
• Your call scheduling preferences

2.3 Client Lead Databases (Data Processor Role)

When a business client engages ConvertIQ to run an AI lead reactivation campaign, they provide us with a database of their leads. In this context, ConvertIQ acts as a data processor on behalf of the client (who is the data controller). We process this data solely in accordance with the client's instructions and under the terms of a signed Data Processing Agreement.

The types of data in client lead databases typically include: first name, surname, phone number, email address, and the nature of the individual's original enquiry with the client.

If you are an individual who has been contacted by a ConvertIQ AI agent on behalf of one of our business clients and you have questions about how your data is being used, please contact the business that originally collected your data (the data controller). You may also contact us at hello@convertiq.ie and we will direct your enquiry appropriately.

3. Legal Basis for Processing

We process personal data on the following legal bases under the GDPR (Regulation (EU) 2016/679):

• Legitimate interests (Article 6(1)(f)): for operating this website, responding to business enquiries, and conducting our business activities
• Contract performance (Article 6(1)(b)): where processing is necessary to deliver services to our clients
• Legal obligation (Article 6(1)(c)): where processing is required to comply with Irish or EU law
• Consent (Article 6(1)(a)): where we have obtained your explicit consent — for example, for non-essential cookies

For AI outreach campaigns conducted on behalf of clients, ConvertIQ relies on the legal basis established by the client when the lead data was originally collected. Clients are contractually required to confirm that a valid legal basis exists before providing data to ConvertIQ.

4. How We Use Your Data

We use personal data for the following purposes:

• To respond to your enquiries and provide information about our services
• To schedule and conduct discovery calls
• To fulfil our contractual obligations to business clients
• To operate, maintain and improve our website
• To comply with our legal and regulatory obligations
• To protect the security of our systems and prevent fraud

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.

5. Sharing Your Data

We do not sell your personal data to any third party. We may share data with:

• Service providers who help us operate our business (e.g. email hosting, scheduling tools, SMS platforms) — under appropriate data processing agreements
• Our business clients — where you are a lead in a client database, the client receives notification of your interest and the conversation transcript when a warm handoff occurs
• Legal and regulatory authorities — where required by law, court order, or to protect the rights and safety of ConvertIQ or others

6. International Data Transfers

ConvertIQ is based in Ireland (within the EU/EEA). Where we use third-party service providers located outside the EU/EEA, we ensure appropriate safeguards are in place — such as Standard Contractual Clauses (SCCs) approved by the European Commission — before transferring any personal data.

7. Data Retention

• Website enquiry data: retained for up to 24 months or until you ask us to delete it
• Client lead databases: retained only for the duration of the client engagement, then returned to the client or securely deleted as agreed in the DPA
• Campaign records: retained for a maximum of 12 months after campaign completion for reporting and dispute resolution purposes
• Legal and financial records: retained for the period required by Irish law (typically 7 years)

8. Your Rights Under the GDPR

As a data subject, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data ("right to be forgotten"), subject to legal obligations
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, to withdraw it at any time

To exercise any of these rights, contact us at hello@convertiq.ie. We will respond within one month in accordance with our obligations under the GDPR.

If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's supervisory authority: www.dataprotection.ie. If you are based in the UK, you may contact the Information Commissioner's Office (ICO): ico.org.uk.

9. Opt-Out from AI Outreach

If you have received an AI-generated message from ConvertIQ on behalf of one of our clients and you wish to stop receiving further messages, simply reply "STOP", "Unsubscribe", or "Opt out" to any message. Your request will be processed immediately and your number or email address will be suppressed from further outreach by that client.

10. Security

We take the security of personal data seriously. We implement appropriate technical and organisational measures to protect data against unauthorised access, disclosure, alteration or destruction — including encryption in transit, access controls, and secure data storage. No method of transmission or storage is 100% secure; however, we continuously review and improve our security practices.

11. Third-Party Links

This website contains links to third-party services, including our Calendly scheduling page. Once you leave our site, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any third-party services you use.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "last updated" date at the top of this page will always reflect the most recent version. We recommend checking this page periodically.

13. Contact Us

For any questions about this Privacy Policy or to exercise your data rights, contact us at:

ConvertIQ
Email: hello@convertiq.ie
Website: convertiq.ie